New, unopened items may be returned within 30 days of delivery for a full refund. The buyer is responsible for return shipping costs, unless the return is the result of our error (i.e. you received an incorrect or defective item). Beyond 30 days, we do not offer refunds, with the exception of warranty related requests.

Returned items must be unworn and unwashed. They must be returned in their original packaging. Items that appear worn, or that have stains, smell of cigarette smoke, deodorant, dog hair or odors, etc will not be accepted. If an item has been worn once or the tags have been removed it will not qualify for a return.

Refunds will be issued within 7 days of receipt of the returned item.

As always, if you have any questions, don't hesitate to email us at contact@luandkenco.com

Additional information:

You cannot return Gift Cards.

International orders are final sale.

To complete your return, we require a proof of purchase and order number.

There are certain situations where only partial refunds are granted (if applicable):
Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
Any item that is returned more than 30 days after delivery.

 

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 5-7 days. This may take several days to appear on your credit card or bank statement. 

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at contact@luandkenco.com

Sale items (if applicable)

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)

We only replace items if they are defective or damaged.  If you need to exchange it for the same item, please contact us.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, an electronic gift certificate will be emailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we can only provide a refund to the original form of payment.

Shipping

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

International Orders

International orders are final and no returns will be accepted. 

Please note: Your country's Customs department may levy additional fees, tariffs, or taxes on your order. We fill out all the appropriate paperwork, including the cost of goods sold. Please check with your country's Customs department to inquire about any potential fees for receiving International packages.